Payment
Q. When am I supposed to pay my bill?
A. Your bill is supposed to be paid within 6 to 7 days on/or before due date.
Q. Can I have my bill due date adjusted to coincide with payday (the 15th or 30th of the month)?
A. Your payment due date is determined by a system which takes into consideration the date of meter readings in your area, and you service contract. This ensures that the process of computing your bill is efficient with minimal delays and utmost accuracy. Your bill due date cannot be adjusted.
Q. What should I do if I receive a disconnection notice?
A. Visit your nearest ZAMSURECO-I office branch within 2 days after receiving the disconnection notice and settle your account to avoid disconnection.
Q. Where can I pay My ZAMSURECO-I Bill?
A.You can pay your electric bill directly to your nearest ZAMSURECO-I office
Meter Reading
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- When is my meter read?
- Is my meter being read properly?
- Who owns the meter installed in my property?
- Can the meter be pulled out?
- Why is it that my electric bill changes even if I don't change my appliances?
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Q.When is my meter read?
A.Your meter is read every month, and it depends on the billing period that is stated at the top portion of your bill.
Q. Is my meter being read properly?
A. You can be assured that our meter readers accurately read your meters. You can check the readings. Just follow the steps on "How to Read your Meter" brochure which can be found in any of our branch offices.
Q. Who owns the meter installed in my property?
A.The meter is owned by ZAMSURECO-I.
Q. Can the meter be pulled out?
A. Yes. ZAMSURECO-I reserves the right to pull-out the meter if:
-It needs to be checked/inspected
- Electric service is terminated
- Abnormalities were found during inspection
- The customer requests it
Q. Why is it that my electric bill changes even if I don't change my appliances?
A. Consumption of electricity changes in accordance to the seasons. For example, you consume more electricity during the summer months.
